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Customer Service Technician

广东省-深圳市
  • 月薪8000-10000
  • 经验二年以上
  • 学历大专
  • 类型全职
  • 岗位分类JDG15416565466161
  • 行业钟表行业

岗位描述

Job tasks:
After-sales service: repairing the returned goods
- Confirm reception of the repaired watches to Cebu team
- Audit the return goods and perform the defect analysis
- Define the action required to repair the watch
- Follow up reparation steps
- Confirm the watch matches the required quality standard
- Communicate with Cebu after-sales team about status and result
- Get the goal shipment and ship back to end user
- Realize, maintain and debrief activity reporting to his manager
Sales service: own brand piece-to-piece assembly
- Collect end-users order from Cebu team
- Pilot piece-ti-piece assembly with production team (finished good stock availability, component availability, production schedule)
- Confirm the watch matches the required quality standard
- Communicate with Cebu sales team about status and result
- Deliver the watch on time to the end user
- Realize, maintain and debrief activity reporting to his manager

任职要求

Requirement:
- English abilities : reading and speaking, compulsory

- Customer oriented spirit : sense of service, attention to detail, empathy, down to earth (find a solution to satisfy each customer as first priority), respect of the commitment

- Pro-active working attitude : team work, solution oriented, communication ability

- Trading / Manufacturing understanding : junior, knowledge of the watch or micromechanics products, 2 years’ experience

- Computer literate : word, proficient excel ; knowledge in operating ERP management system

联系方式

联系电话:0755-26996120-307

联系手机:

联系人:李小姐

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法之时钟表(深圳)有限公司

行业: 钟表行业

E-MAIL:lining@montrichardwatch.com

电 话:0755-26996120-307

地址:深圳市南山区蛇口街道太子路33号振兴大厦D座3楼F室

公司规模:51-100人

公司性质:外商独资

公司简介:

WeareFrenchownedcompanywithofficesinFrance,USA,MexicoandHK.Ourmainproductsarecompletewatch,includesport,premium&OEMwatches.Wealsodoingbusinessforpremiumgiftproducts.Wehaveastrongteamtoprovidefullrangeofservicesfromdesign,R&D,purchasing,production,QCandaftersaleservices.Inordertomatchthefastgrowth,wearelookingforrightcandidatetogrowwithus.Formoredetails,pleasevisitourwebsiteatwww.pacific-co

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